Frequently Asked Questions :: FAQ For CD DVD Duplication, Printing

WHAT IS YOUR STORE?

We are SameDayFlash and MediaXpress; two companies owned by one family. This is the SameDayFlash store and the Mediaxpress store. We sell exclusive branded USB flash drives, as well as custom printed CDs, DVDs, and Blu Ray discs at our location in Minneapolis, MN, USA.

HOW DO I PLACE MY ORDER?

For USB Flash Drives: Go to the SHOP ALL DRIVES product page, select the options that best suit your project needs, click the “Add To Cart” button and follow the online prompts to complete your order. We’ll first send you an electronic proof for your review and approval and then we’ll prepare your order. Lastly, we’ll send you an email letting you know the order has shipped and the FedEx tracking number.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

We very often ship the same day of purchase, depending on the USB Flash Drive order specifications. For larger quantities and/or more complex orders will likely ship in 3 to 5 business days from the date we receive the customer’s approval of the electronic proof. Expedited shipping options are available for an additional charge.

The time frame of order delivery is divided into two parts:

Order Cutoff time: 3:00 PM CST

Handling time: 1 - 3 business days

Transit Time: 5 - 7 business days

Shipping to HI and AK is provided, though rates may increase.

When requested, MediaXpress can ship on behalf of another company name as long as FedEx account number is provided by the customer.

WHAT ABOUT THE RETURN PROCESS & TIME?

Non-customized items can be returned within 15 days from the date of purchase. Items must be returned in the condition they were received. Any significantly damaged or modified items may not be counted towards a refund. Email us with any questions.

Shipping Policy

The finest buying experience for our consumers is our top priority at MediaXpress. To expedite delivery and make sure your products reach you as soon as possible, we work with three major carriers: FedEx, UPS and USPS.

SHIPPING COST:

We ship globally and Standard Shipping rates apply to all countries. Expedited shipping services are available at an additional cost.

Exchanges

The fastest way to exchange your order is to contact us directly at +1.612.872.8284 or email us at: MediaXpress.

DO YOU CHARGE RETURN FEES?

There is no restocking fee.

WHEN DO I GET A REFUND?

You’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days has passed since we’ve approved your return, please contact us at MediaXpress and/or your credit card company.

MY TRACKING NUMBER ISN’T WORKING:

Tracking numbers can take a couple of days to appear in the shipping carrier's system. Occasionally, the shipping carrier may lose an order. If the tracking number is still not working within a few days, please contact us directly at +1.612.872.8284 or email us at: MediaXpress.

HOW SECURE IS MY INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

MediaXpress accepts the following payment methods: All major credit cards:

American Express, Discover, Mastercard, and Visa Paypal Bank Debit Card

 

HOW CAN I CONTACT YOU?

Email: info@mediaxpress.net

Phone: +1.612.872.8284

Address: 1515 Nicollet Ave., Minneapolis, MN, USA 55403