Privacy and Security Policy
We appreciate your coming to www.mediaxpress.net
This privacy and security policy (the "Policy") describes the information we gather about you when you use the Website, visit one of our stores, or interact with www.mediaxpress.net plus me in any other way. It also describes how we use personal data information, some of the security measures we take to protect the information, and the choices you have regarding how we may use that information.
All users of the Website are required to abide by this Policy, which is a component of the Terms & Conditions of Use that control the Website.
You must stop using the website if you have any issues with this privacy statement.
1. How do we use your personal data?
By giving us your personal information, you agree that we may use it to fulfill our obligations to you and to deliver the kind of service you have come to expect from www.mediaxpress.net .
The following are the reasons we require your personal information:
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To register for a free account on www.mediaxpress.net (e.g., your name and email address)
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To fulfill your requests (e.g., your name, address and bank details)
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To have the ability to provide text message updates on delivery progress (e.g., your mobile phone number)
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In order to send you marketing materials like emails, direct mail postcards and catalogs (e.g., your email address, your name)
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To be able to get in touch with you in case there are any issues with the delivery of your order (e.g, telephone number, address)
We will only store your data for as long as is necessary to provide our services to you or as long as we are obliged by law to help us respond to your inquiries and tell you about new or modified services (e.g., your email address).
When there is a legal obligation for storage, such as bookkeeping regulations, or when there is a legal reason to maintain the data, such as an ongoing contractual relationship, we are unable to delete your data.
In addition to the uses listed above, non-personal data may also be used in other ways that are allowed by relevant legislation, such as when combined with personal data.
We may combine the Personal Information you provide to us online, through a mobile device, in-store, or over the phone to our call center in order to better serve you.
We could also combine such data with information that is already in the public domain and data we get by cross-referencing with certain partners and other people. By integrating this data, we can more effectively contact you about our goods and services, unique events, and promotions, as well as more effectively tailor your shopping experience.
2. You have the right to request information about the personal data we hold on you.
You can request that your data be updated or erased if it is inaccurate, missing, or irrelevant. You have the right to obtain free written information about the personal data we hold on you in our account files once a year.
Please send a letter to customer service to request this material. You have the right to revoke your permission at any time for us to use your data for marketing purposes (ie, sending catalogs, Newsletters or offers). You can get in touch with us via phone or email.
3. You may amend your personal information by logging into your account.
Please be aware, though, that your user name and password are what protect the information on your personal account.
You are accountable for any acts made while signed into your account, thus it is your obligation to keep your login and password secure.
4. Your information is not sold to outside parties.
However, there are times when it's essential to complete a transaction, provide a service, for administrative needs, or in order to comply with the law that we disclose data with third parties.
www.mediaxpress.net may also provide your personal information to organizations like credit reference or debt collection agencies for the purposes of credit checks, identity checks, credit rating monitoring, and debt collection. Any data that is forwarded to third parties is used to fulfill www.mediaxpress.net ' commitments to its customers.
We will also share your information if forced to do so by law or in order to prevent fraud, whether it be actual or suspected. Please do not provide us any personal information if you do not want it to be shared in this way
5. SECURITY
To save your own data, we get sensible alarms and follow industry best practices to guarantee it isn’t practically lost, abused, got to, opened, adjusted, or demolished. Assuming that you give us your charge card information, the data is encoded utilizing unadulterated attachment layer innovation (SSL) and gathered with AES-256 encryption.
Albeit no arrangement of transmission over the Internet or electronic stockpiling is 100 percent unadulterated, we follow all PCI-DSS prerequisites and execute extraordinary acknowledged industry norms.
6. DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
7. YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
8. DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
9. CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
10. MINORS
The Site is not intended for individuals under the age of 18.
Return Policy (available in the U.S.[If you have seperate Return Policy - need to mention] only) Once you receive your product, you get 15 days to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed, and in its original condition – complete with the original packaging, tags, etc. It's easy and fast.
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Request your Return Authorization Number by emailing info@mediaxpress.net with a detailed reason for return and pictures or a video of the product that supports your reason. Your return request will be verified within 2-3 days.
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Upon approval, you will receive a unique return label with the RA# and the address of the closest warehouse where you can mail the product you would like to return.
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Download and print the shipping label or write down the return number
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You must return the parcel with the returned goods and the printed Return label at your own expense to any designated return point within 15 days from the day you receive the return shipping label. Please include all your first and last name, company name, and order number on the returned parcels.
** If the shipment is not delivered within the delivery time, the Return label will be canceled. The sooner you complete the return, the sooner you get the refund. To assure your refund, please use a trackable mail service; we will not be responsible for lost or missing packages.
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Upon receipt of your package, your products will be examined, and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.
If your package is on the way, you must wait for it to arrive and return it before receiving a refund. **Please note that the return policy is ONLY available in the US right now.
Support: Call or email us directly!
Email: info@mediaxpress.net
Phone: +1.612.872.8284
Address: 1515 Nicollet Ave., Minneapolis, MN, USA 55403