Return & Refund Policy

You may always return your item if you're not happy with it for any reason. Any returns that don't follow our return policy won't be accepted. Before sending in your return, be sure to carefully read our returns policy.

15 Days Return Policy

We have a 15 days return policy, which means you have 15 days after receiving your item to request a return

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@mediaxpress.net.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Process

You can get in touch with us at info@mediaxpress.net to begin a return. In the event that your return is approved, we'll provide you with a return postage label and shipping instructions. We won't accept items that are sent back to us without first requesting a refund.

Order cancellation

All orders can be canceled within 6 hours. If your order has been paid and you need to make a change or cancel an order, you must contact us within 6 hours. Once the packaging and shipping process has started, the orders can no longer be canceled or changed.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How can customers return your products?

In store and/or by shipping carrier (e.g., USPS, FedEx or UPS)

What is the restocking fee?

mediaxpress.net does not charge a restocking fee for returned orders.

How much return shipping fee?

mediaxpress.net does not charge a shipping fee for returned orders.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@mediaxpress.net and/or your bank or credit card company.

You are not eligible for a refund if:

Your order did not arrive due to factors within your control (e.g., providing the wrong shipping address, not being at home for a delivery, not picking up the packages as requested).

Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e., not cleared by your country customs, delayed by a natural disaster, showed "delivered" in the tracking system, shipped in your mailbox but was lost).

Support: Call or email us directly!

Email: info@mediaxpress.net

Phone: +1.612.872.8284

Address: 1515 Nicollet Ave., Minneapolis, MN, USA 55403